Who we help

Healthcare and wellbeing practices, whatever the discipline

From a sole practitioner whose diary lives in their head to a multi-disciplinary clinic whose systems grew organically and no longer fit the operation.

Different disciplines, recognisably similar operations

Every practice believes its requirements are unusual, and in the detail that's true — appointment types, consent needs, funding routes and recall cycles genuinely do differ. But the operational shape of a private practice is remarkably consistent, which is precisely why specialising is worth doing.

Physiotherapy practices

Block bookings and treatment packages, outcome measures captured at the right points in a course of care, insurer and self-pay work side by side, and rehab recalls that go out on schedule.

Psychology & therapy practices

Recurring weekly slots, careful handling of particularly sensitive notes, clear consent and contracting documentation, and discreet automated billing for ongoing therapy.

Private medical & consultant practices

Referral and authorisation capture, secretarial workflow, letter and report templates, and insurer billing through Healthcode — where the bulk of the revenue risk sits.

Menopause & women's health clinics

Longer initial consultations, follow-up and review cycles, prescribing and supplement administration, and communication that fits the sensitivity of the work.

Sports therapy

High appointment volumes in short slots, where a handful of DNAs a week is a meaningful sum. Reminder sequences and enforced cancellation policies do most of the work here.

Speech & language therapy

Paediatric caseloads with parent and guardian consent to manage, school and home visit scheduling, and third-party or local authority funding to invoice.

Occupational health

Corporate client relationships alongside individual assessments, contract and framework billing, reporting obligations and appointment volumes that arrive in waves.

Allied health professionals

Podiatry, dietetics, osteopathy, chiropractic and the rest — routine recall cycles, treatment plans spanning multiple appointments, and domiciliary scheduling with travel built in.

Multi-disciplinary clinics

Coordinating practitioners, rooms and equipment; internal referrals between disciplines; practitioner utilisation reporting; and consistency of process across a team.

Health & wellbeing businesses

Consultation-then-treatment pathways, programme-based packages, deposits protecting long appointment slots, and a healthy proportion of telehealth to schedule around.

Not listed? The approach doesn't change. If you run a healthcare or wellbeing practice that books appointments, keeps patient records and raises invoices, the same operational thinking applies — audiology, aesthetics, dentistry, optometry, acupuncture, massage therapy and the rest included.

Practice size

Where we fit

We work best with practices small enough that the owner still feels the operational load personally, and established enough that a broken process costs real money.

1 clinician

Sole practitioner

You are the practitioner, the receptionist, the bookkeeper and the marketing department. The priority is getting routine work off your plate so clinical hours stay clinical.

2–5 clinicians

Small practice

Enough people that coordination matters and enough income that process failures add up. This is where properly configured systems pay for themselves quickest.

6+ clinicians

Established practice

You have systems and probably some admin support. The work is usually rationalising a setup that grew organically — and taking the operational load off the owner.

Not a healthcare practice?

Done Virtually specialises in healthcare and wellbeing — that focus is what makes the support worth having, because it means we already understand how your business works. We do continue to support a number of long-standing clients outside the sector, and we're happy to talk if you have been referred to us.

Book a Practice Discovery Call