Healthcare Practice Management & Operations
Your practice is growing.
Your workload shouldn't have to grow with it.
Done Virtually helps healthcare and wellbeing practices build the systems, processes and operational capacity they need to grow — from day-to-day practice support to process improvement and fractional operational leadership.
Or try the free Practice Efficiency CalculatorTakes 60–90 seconds. No email address required.
Specialist support for healthcare & wellbeing practices
- Physiotherapy
- Psychology & therapy
- Private healthcare & consultants
- Women's health & menopause
- Sports therapy
- Speech & language therapy
- Occupational health
- Allied health professionals
- Multi-disciplinary clinics
- Health & wellbeing businesses
Sound familiar?
When running the practice starts getting in the way of growing it…
You started your practice to work with patients and build a successful healthcare business.
But somewhere along the way, you also became the:
- administrator
- practice manager
- systems expert
- problem solver
- invoice chaser
- team coordinator
- reporting department
- and the person everyone asks when something goes wrong
Done Virtually gives you back capacity at the level you need: taking work off your plate, improving how it gets done, or taking operational responsibility for how the practice runs.
That's where Done Virtually comes in.
Free Practice Efficiency Calculator
What is inefficiency costing your practice?
A handful of unfilled appointments. A few hours every week spent on administration. Processes your team still handles manually.
Individually they may not look significant.
Across a year, they can tell a very different story.
Use our free Practice Efficiency Calculator to estimate the annual value potentially tied up in lost clinical capacity and unnecessary administration.
What it estimates
- Unfilled cancellations, DNAs and unused clinical capacity
- Owner time absorbed by delegatable administration
- Team time spent on repetitive or avoidable admin
It takes around 60–90 seconds. No email address required.
How we help
The right support for the problem you need to solve
Different practices need different things. You don't have to start with administration or work your way through a ladder — start with the problem your practice needs to solve now.
Practice Support
Reliable support for the day-to-day
For practitioners and practices that need dependable additional capacity across administration and practice management.
From £45 per hour, or monthly retainers from £400
Find out morePractice Improvement
Fix the systems and processes costing your practice time
For practices where workflows, systems, communications or processes have become inefficient, inconsistent or overly dependent on the owner.
Focused Power Sessions and fixed-price improvement projects
Find out morePractice Operations
Grow the practice without everything continuing to rely on you
Fractional practice management and operational leadership for established practices that need someone to take ownership of how the business runs — without the cost of a full-time senior hire.
Monthly retained operational support
Find out moreFocused help. Fixed price.
Practice Systems Power Session — £195
Two focused hours to tackle a process, workflow or practice-management system issue that's costing your practice time.
I'll review the issue beforehand, spend up to two hours working through it with you live online, make practical changes during the session where possible, and identify the next steps where further work is needed.
Ideal for issues involving WriteUpp or Cliniko, online booking, reminders, forms, patient onboarding, communications, cancellations and DNAs, recalls, referrals, reporting, automations and everyday practice workflows.
£195
Fixed price. No VAT.
- Reviewed before we meet, so no time is wasted
- Up to two hours live online, working through it together
- Practical changes made during the session where possible
- Written next steps where further work is needed
Our signature engagement
The Practice Performance Review™
When you know the practice could run better but aren't sure where to start, the Practice Performance Review gives you the bigger picture.
It's a structured operational review of how your practice actually runs — from the patient journey, booking and cancellations through to your practice-management system, capacity, utilisation, reporting, team processes and where the business still depends too heavily on you.
You'll receive a Practice Performance Report and prioritised 90-day improvement plan — yours to keep and implement yourself, or use as the basis for further support from Done Virtually.
See what the review coversThe Done Virtually approach
Review. Improve. Manage. Grow.
- 1ReviewUnderstand how the practice really operates today and identify what's getting in the way.
- 2ImproveFix the systems, processes and workflows costing you time, money or capacity.
- 3ManagePut the right structure in place and hand over operational responsibility where needed.
- 4GrowCreate capacity for growth without everything continuing to depend on you.
Practice systems
We don't just know the software. We know how a practice runs.
Knowing which buttons to press in WriteUpp, Cliniko or your practice management system is only part of the answer. The real value comes from understanding healthcare and business operations well enough to configure the technology around your patients, practitioners and processes — rather than forcing the practice to work around the software.
Affiliate partner
WriteUpp
Setup & migration
Cliniko
Booking & patient journey
Billing & income
Case studies
Practices that evolved, not just tasks that got done
The point isn't simply that the administration got covered. It's that these practices ended up operating differently.
Rachel has played a vital role in allowing me to improve my business processes, without sacrificing my own time.
I was introduced to Rachel via a recommendation as I needed some help with both the organisation and carrying out of a number of business processes.
I run a small menopause business called Bourne2care and needed help with admin, support to manage the day to day.
Why Done Virtually
Senior operational experience, delivered at practice scale
Work with Done Virtually and I stay personally involved throughout — combining hands-on knowledge of healthcare practice management with senior operational experience built over more than 25 years.