How we help

The right support for the problem your practice needs to solve

Some practices need reliable help with the day-to-day.

Others need inefficient systems and processes fixing.

And some have reached the point where the owner needs to stop being the person everything depends on.

Done Virtually provides specialist practice support, improvement and operational management for healthcare and wellbeing businesses — so you can start with what your practice needs now.

Book a Practice Discovery Call Find the right support

Support built around your practice

Do you need capacity, improvement or an operational partner?

You don't need to work through a set programme or start with administration.

Choose the type of support that best matches the problem you're trying to solve — and if you're not sure, we'll work that out together.

Need more capacity?

Practice Support

Reliable support for the day-to-day

For practitioners and practices that simply need dependable additional capacity across administration and practice management.

This is the right fit when the work itself needs doing and you need someone experienced who understands healthcare practices to take it off your plate.

Typical support includes:

Inbox and patient communication
Appointment and diary administration
Invoicing and payment follow-up
Referral administration
Practice-management system administration
Forms and documentation
Recalls and follow-ups
General practice administration

From £45 per hour, or monthly retainers from £400 for 10 hours.

Explore Practice Support

Need things to work better?

Practice Improvement

Fix the systems and processes costing your practice time

For practices where the work gets done, but how it gets done has become inefficient, inconsistent, overly manual or too dependent on the owner.

Rather than simply adding more administrative hours, we look at the process behind the work and improve it.

Typical projects include:

Patient journey and onboarding
Online booking and appointment workflows
WriteUpp, Cliniko and practice-management system optimisation
Forms and automated communications
Cancellation and DNA processes
Recalls and patient follow-up
Referral workflows
Invoicing and payment processes
SOPs and documented workflows
Reporting and management information
Automation and removing duplicated work

Support can range from a focused Power Session through to a larger fixed-price improvement project.

Explore Practice Improvement

Need an operational partner?

Practice Operations

Operational leadership without a full-time senior hire

For established and growing practices where administration is no longer the real problem.

You have a team, systems and patients — but too many decisions, problems and operational responsibilities still end up with the practice owner.

Practice Operations gives you an experienced operational partner working alongside you to bring structure, visibility and accountability into the practice. I help take the day-to-day operational pressure off you, keep things moving and make sure you continue to have a clear picture of what is happening across the business.

This is a partnership. You remain connected to your practice and the decisions that matter, while no longer having to personally carry every operational detail.

This can include:

Day-to-day operational oversight
Team coordination and accountability
Capacity and practitioner utilisation
KPI and management reporting
Process ownership and continuous improvement
Practice-management systems
Patient journey and service experience
Policies, SOPs and operational documentation
CQC compliance and implementation
Supplier and third-party coordination
Recruitment and onboarding processes
Growth projects and new services
Reducing owner dependency

This isn't virtual assistance measured in hours. It's an ongoing operational partnership designed to give you greater support, structure and visibility as the practice grows.

Monthly retained operational support.

Explore Practice Operations

Need to fix one specific problem?

Practice Systems Power Session — £195

Two hours of focused support to help you solve a specific process, workflow or practice-management system problem — without asking you to spend two hours sitting on a video call.

We'll start by understanding what's not working and what you'd like to improve. From there, we'll use the two hours in the way that will give you the most value.

That might mean:

Two separate one-hour working sessions
A shorter initial session followed by time for me to review, configure or improve the process for you
Working through the issue together so I can show you how to make the changes yourself
A combination of practical implementation, advice and guidance

The aim isn't to make you dependent on Done Virtually. Wherever possible, I'll help you understand why something needs changing and show you how to manage or improve it yourself going forward.

If the issue can be resolved within the session, brilliant. If we uncover something bigger that needs more work, I'll explain what I'd recommend next before any additional work is carried out.

Book a Practice Discovery Call See what we can tackle

£195

Fixed price.

Ideal for things such as

WriteUpp or Cliniko
Online booking
Forms
Reminders
Patient communications
Cancellations & DNAs
Recalls
Referrals
Reporting
Workflows
Automations

Recognise your practice?

Which problem sounds most like yours?

You may recognise issues from more than one column — that's completely normal. The aim isn't to put your practice into a box. It's to identify what would make the biggest difference now.

You need Practice Support if…

You're doing administration in the evenings or at weekends
The inbox or phone constantly interrupts clinical work
Invoices or referrals are delayed because nobody has time
Routine follow-ups aren't always happening
There simply aren’t enough hours in the day
You need additional capacity more than you need major change

The problem: There is too much work.
The solution: Take work off your plate.

You need Practice Improvement if…

The admin gets done, but it takes longer than it should
The same information is being entered in several places
You're paying for software you're only using a fraction of
Processes live in people's heads rather than being documented
DNAs and late cancellations are costing the practice money
Patient follow-ups or recalls are inconsistent
Nobody trusts the reports, so nobody uses them
You regularly think, “There must be a better way of doing this”

The problem: The way the work is being done needs fixing.
The solution: Improve the systems and processes behind it.

You need Practice Operations if…

You have a team and coordinating everything still falls to you
Staff come to you for decisions they should be able to make themselves
You're still the person who notices when something isn't happening
You spend too much time firefighting operational issues
You don't have clear visibility of capacity, performance or KPIs
The practice could grow, but only if you personally work even harder
You need experienced practice management but don't need or want a full-time senior hire

The problem: The practice depends too heavily on you.
The solution: Have an experienced operational partner by your side, supporting you and your practice.

Start with the bigger picture

The Practice Performance Review™

Sometimes the symptoms are obvious but the underlying problem isn't.

You might know you're too busy, cancellations are too high, the team isn't working consistently or the practice isn't performing as efficiently as it should — without knowing exactly what needs fixing first.

The Practice Performance Review is a structured operational review of how your practice actually runs.

You'll receive a written Practice Performance Report and prioritised 90-day improvement plan.

It's yours to implement yourself, hand to your existing team, or use as the basis for further support from Done Virtually.

Explore the Practice Performance Review

What the Review covers

key areas of your practice, assessed consistently

The Review looks across how your practice runs day to day, how well your systems and processes support it, and what is helping or holding back performance and growth — so the findings show how those things connect, rather than treating one symptom in isolation.

£995

fixed price, no VAT

More than simply getting tasks done

Review. Improve. Manage. Grow.

The aim is not to create permanent dependency on Done Virtually.

It's to help you build a practice that runs better.

1ReviewUnderstand what’s happening now, where time or money is being lost and what is creating unnecessary pressure.
2ImproveFix inefficient workflows, make better use of your systems and create clearer, more consistent processes.
3ManageWork alongside you to bring structure, accountability and operational support into the practice — reducing the amount that has to sit personally with the owner while keeping you informed and involved.
4GrowCreate the operational capacity for more patients, practitioners, locations or services without simply creating more work for you.

You may need one part of this approach or all four.

Support is built around the practice — not the other way around.

What if I only need a small amount of help?

You don't need a major project to work with Done Virtually

Sometimes the answer genuinely is a few hours of administrative support.

Sometimes it's a £195 Power Session.

Sometimes one badly designed process needs rebuilding.

And sometimes the problem is bigger than any individual task and the practice needs an experienced operational partner working alongside the owner.

I'll always recommend the level of support I think is proportionate to the problem — including telling you when something can be handled perfectly well by you or your existing team.

Support outside healthcare & wellbeing

Not in the health & wellbeing sector? We can still help.

Done Virtually is focused specifically on supporting healthcare and wellbeing businesses, where understanding the patient journey, practice-management systems and the operational demands of running a practice really matters.

If your business sits outside the health and wellbeing sector, our sister company Streamline Consulting provides the same practical, hands-on approach to improving operations, systems and processes for growing businesses across other industries.

From identifying what's slowing the business down to improving workflows, creating greater accountability and providing Fractional Operations support, Streamline Consulting helps business owners create the structure and capacity they need to grow.

Visit Streamline Consulting

Free 30-minute Practice Discovery Call

Still not sure where to start?

Tell me what's taking too much of your time, what keeps going wrong, or what you wish you could get more support with.

We'll spend 30 minutes looking at what's happening and I'll recommend the most appropriate next step — whether that's Practice Support, a £195 Power Session, an improvement project, a Practice Performance Review or ongoing Practice Operations.

And if I don't think you need Done Virtually, I'll tell you that too.

No charge. No obligation. No hard sell.

Book a Practice Discovery Call 07752 060201